All Australian orders are dispatched by Australia Post at a $10 flat fee and sent by express post to the delivery address submitted by you. No responsibility is taken by Salita Matthews for loss or damage once the package has been sent. Please note that once an item is declared as delivered by Australia Post, risk and title in the goods passes to the recipient. 

International shipments are dispatched using Australia Post for a flat fee of $25 and sent via air mail, with tracking and signature upon receipt. International delivery costs do not include any taxes or duties which may be charged by customs at the destination country. Any charges applied are the responsibility of the delivery recipient.

Shipping charge is free for orders over the value of $300

 Deliveries are sent during normal business hours between Monday and Friday. Purchases made on Saturday and, Sunday and public holidays will be processed on the next business day.

If an item you have selected is unavailable you will be contacted within 2 business days and advised if there may be a delay. You may choose an alternative product, exchange or refund if the delay is unsuitable.

We want you to have the best experience possible and enjoy shopping with us.  For most international orders, please allow up to 21 business days for delivery Below outlines further specifics surrounding shipping timeframes for different parts of the world. We use this timeframe as a precaution to ensure your order delivers in time, but in most cases, orders arrive well before the maximum time frame.

If you have any questions, issues or need assistance with tracking your order please use the Contact Us link on the top of this page. Alternatively, you can also email us at zero@salitamatthews.com. We will respond within 24 hours to your email. Tracking information is available within 4-5 business days from the day we sent you the tracking details.

Estimated delivery time to Australia Metro 1-2 business days

Regional 3-4 business days

Estimated delivery time to New Zealand: 8-12 business days  

Estimated delivery time Other International Orders: 12-25 business days

If you have any questions or concerns regarding your order, please let us know via zero@salitamatthews.com and we'll get back to you within 24 hours.