All of our jewellery is hand-crafted to the highest standard and is quality checked in-house in Australia before we ship it to you. Each and every pearl and stone is meticulously hand selected.
- It is our absolute priority to ensure you are satisfied with your purchase. Should you have a change of heart within 7 days of purchasing, we welcome you to exchange your item for a different colour or style, with the exception of earrings which we cannot accept returns due to hygiene reasons. We do not refund for change of mind and are more than happy to provide more photos or information on any item upon request, to ensure you make the correct selection.
- Item/s being returned for exchange must be in an original, unworn and saleable condition. Exchanges must follow the below instructions, or unfortunately they will not be able to be exchanged. Unfortunately, there is no exchange or return on sale items.
- Please contact email@example.com within 7 days of the item being dispatched to you, stating your request. A Return Authorisation will then be issued via email with instructions on how to return your item. The item must be returned via registered mail, and the customer will be responsible for the shipping and handling costs, unless deemed faulty. Please include with your item with a brief letter detailing the reason for your exchange and what you wish to exchange your item for. You will be contacted by staff should your exchange choice not be available. Customers will be responsible for the cost of shipping the new item from our dispatch, as well as any variation in item price. This amount will be debited from the credit card provided for your original purchase. Please allow 14 days for your exchange to be processed and delivered to you.
- In the unlikely event that you receive an item that is faulty or damaged please contact us within the 7-day period at firstname.lastname@example.org and a replacement will be arranged. If a replacement is unavailable, you may choose another suitable item. If an item is faulty and there is no suitable replacement you may be refunded.
- We do not refund initial postage charges for goods returned (other than for faulty items). Items we exchange for you will be re-sent at your cost.
- Once the items have been received, they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund on the cost at purchase (excluding original shipping cost) directly to the credit card used for the purchase. You will receive email notification of this.
- Salita Matthews offers a six-month warranty starting from the completion date for all of their products. This warranty specifically covers any manufacturing faults, however excludes damages caused by wear and tear, oxidisation, and broken chains or wire. For all warranty claims, please email your request to email@example.com including your order number and full details of the fault including images, and our team will be in contact.